1. Scope
This policy applies to payments made through the checkout pages of this website to Anbo Technology LLC ("Anbo," "we," "us," or "our") for software, digital services, and subscriptions.
2. Our approach
We want customers to be satisfied with what they pay for. Every request is reviewed fairly and individually, within the rules below.
3. When we refund
Within 7 days of payment, if no more than 30% of the service has been used, the fee for the unused portion can be refunded pro rata.
4. What is not refundable, and other rules
Payments older than 7 days, or services with more than 30% used, are not eligible for a refund. Payment processing fees are not refunded in any case. Every refund is subject to review; if we find refund abuse or unusual transactions, we may refuse the refund and restrict the related accounts.
5. Cancellation
You may stop using a plan at any time. If a plan renews automatically, cancel before the renewal date to avoid the next charge; cancellation takes effect at the end of the period already paid, and the rest of that period is not refunded except as described above. If a plan does not renew automatically, there is nothing to cancel and no further charge will be made.
6. How to ask
Email service@piomodel.com from the address you used at checkout and tell us the date and amount of the payment and the reason for your request. Please do not send full card numbers or passwords. We reply by email, and may ask for details to confirm the payment before we act.
7. How refunds are paid
Approved refunds go back to the original payment method, in the currency originally charged, through our payment processor. We usually initiate them within 1–2 business days; the actual arrival time depends on the payment provider, and we cannot speed up processing on the bank side.
8. Disputes and chargebacks
If you do not recognize a charge or have a problem with a payment, please contact us first: we can usually resolve it quickly and will explain what the charge was for. If a dispute is filed with your bank, we will respond to it with the records of the transaction.
9. Changes
We may update this policy by posting a revised version on this page. A change applies to payments made after the effective date above. Related documents: the Website Terms and the Privacy Policy.
10. Contact
Questions about this policy may be sent to service@piomodel.com. Business mailing address: Anbo Technology LLC, 75 E 3rd St, Ste 7, Sheridan, WY 82801, USA.